Welcome to Mills Veterinary Care, LLC

Updated Hospital Policies – January 2023

Please be aware: Our services and continued care for your pets will remain the same, but they way we manage our appointments are being modified. Dr. Kompel is the ONLY doctor at this practice. As a result, her time is very important. Due to increased demands, and increased inconveniences caused by late arrivals, last minute cancellations, and not showing up for appointments, we are instating a No-Show and Late/Cancellation Policy.

A veterinary relationship is built on mutual trust and respect for both our dedicated team, you, and your pet(s). As a courtesy, we provide reminders through both e-mail and text. We will also reach out with a phone call if those options aren’t available. However, appointments are made with an expectation between both parties to arrive on time, and to be fully prepared. As we are not an emergency hospital, it is rare for Dr. Kompel to be running behind. If an emergency circumstance should arise, we will always be transparent, and do our best to notify upcoming appointments of any scheduling conflicts or closings. In order to respect the needs of our team, other patients, and your pet, we ask that you do the same.

If you need to cancel or reschedule an appointment, please call us as soon as you can. If a receptionist is not available at the time to take your call, please leave a message. We cannot return missed calls if no information is provided. We check our voicemails regularly, and will return your call as soon as possible. By giving us this notice, we can offer this time for another patient who may be in need of treatment. A cancellation made 24 hours in advance will not be penalized, though multiple cancellations or no shows (at least 3 in a row) are subject to termination of our services.

A no-show occurs when a client fails to arrive to their scheduled appointment without notice, or arrives 10 minutes late without notice. The appointment will be recorded as such on a client’s record, and a receptionist will call about the missed appointment. Regardless of the client’s location to the office, the appointment will be rescheduled for another day if necessary. We will not disrupt the doctor’s schedule as it is unfair for the other clients that did arrive on time.

Appointments with the doctor are in high demand, and for that reason we book up quickly. If your pet is experiencing an illness or injury, our intentions are not to turn you away. Still, in order to receive prompt and appropriate care, we may refer you to one of the emergency hospitals in our area. Dr. Kompel strives to maintain your pets’ happy and healthy life, but can be limited if a pet requires extensive care. Please know that we will do what we can if the schedule allows it, but “squeezing in” a pet is not always possible. Same day or walk-in appointments are considered emergencies, and our late and no-show policy will also apply to these emergency visits as well.

As a final note, we reserve the right to terminate an established relationship with or without reason. Our practice values mutual respect, kindness, and consideration. Inappropriate behavior and/or rude remarks will not be tolerated.

Thank you for your continued support and allowing us to be your trusted veterinarian facility here in the Browns Mills community. We appreciate your patience as we navigated the 2022 year, and hope we can provide the same quality care for you and your pets in 2023!